Ecom Express — Complaint about delivery of shipment[protected]

I am writing this complaint to express my disappointment and frustration with the delivery of my shipment[protected]. According to the tracking details on your website, the delivery was supposed to be done by 14th, but it has been three days, and the product is not delivered yet.

The tracking details show that the shipment is out for delivery, but the delivery partners never called, which is completely unacceptable. Moreover, the status on your website is updated as 'Address not locatable', which is not true as the address mentioned is easily accessible.

I also tried calling the delivery partner to inquire about the delivery status, but he was very rude on the call and did not provide any satisfactory answers. This behavior is completely unprofessional and shows a lack of concern for customer satisfaction.

I am extremely disappointed with the poor service provided by Ecom Express, and I expect immediate action to be taken to ensure the prompt delivery of my shipment. I request you to investigate the matter and provide me with an update on the delivery status at the earliest.

I hope that you take this matter seriously and take appropriate measures to avoid such incidents in the future.