I am writing to formally lodge a complaint against Ecom Express for its unprofessional and negligent service regarding my package delivery. My order, with AWB Number: [protected], was scheduled for delivery on 9th March 2025, but as of 12th March 2025, I have still not received it.
Nature of the Complaint:
1. Unresponsive Delivery Agent – The delivery person is not answering calls despite multiple attempts.
2. False "Customer Not Available" Status – The tracking status falsely claimed I was unavailable when I was waiting at home for the delivery.
3. Customer Support is Unhelpful – When I contacted Ecom Express customer care, I was only given automated options with no way to talk to a real agent. Instead of solving my issue, I was told to press "1" to reschedule, which is completely unacceptable.
4. Delay & Mental Harassment – The package has been stuck in transit without updates, causing me stress and inconvenience.
My Demands:
1. Immediate delivery of my package within 24 hours or a proper update on its status.
2. Compensation for the time and mental stress caused due to false updates and unresponsive service.
3. Strict action against such negligence and deceptive practices, which are affecting thousands of consumers. Was this information helpful? | 
Post your Comment