Ecom Express — Complaint on return taker

Address:UDUMALPET -642154

This happened on[protected]

The delivery boy's contact number is [protected]

Hello, There is complaint regarding your company return taker, I am from " Udumalpet " and I have ordered products from meeso and your return collector collected that product which was of 2 quantity in same cover, He didn't mention the quantity in it specifically so I have lost money for one product due to his mistake, Each product is of value Rs.568/-, so the total amount I paid was Rs. 1136/-, As the provider gave the product in the same delivery cover I too returned both the products in the same cover but the return taker didn't notice it and has filled it as a single product and i have only received an amount of Rs.568/- . Regarding this i talked with the Ecom branch office in Udumalpet on[protected]Today), but they responded very rudely that they cant do anything regarding this and i should contact meesho customer care . I called meesho customer care and they clearly told this was mistake of the return taker as he is supposed to mention the Quantity correctly . I want my refund amount as this is not a problem on my side . For more details you can contact my number [protected] / [protected] . This problem has taken place in Ecom branch in "Udumalpet", TamilNadu -642154
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Apr 17, 2023
Ecom Express Customer Care's response
Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused. We will get this investigated and action will be taken against the errant official. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
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