Dear Ecom Express Team,
I hope this email finds you well. I am writing to express my utmost disappointment with the recent experience I have had with your company's KYC service. My bank (ICICI) has entrusted your company with the task of conducting my KYC process, but the service I have received so far has been highly unprofessional and unsatisfactory.
On the 18th of this month[protected], I was initially asked to schedule a KYC appointment with your team. Since then, I have diligently selected the time slots provided to me, only to be met with a no-show from your representatives on each scheduled occasion. Furthermore, I have been receiving frequent messages prompting me to reschedule the appointment, causing unnecessary inconvenience and frustration.
Recently, I received a text message on my phone, which mentioned a contact number ([protected]). As per the message, I called this number seeking information about the assigned task or contact details of the responsible department. To my surprise, the only information I obtained was an email address: [protected]@ecomexpress.in.
This whole ordeal has led me to doubt the efficiency and competency of your company in handling such crucial tasks. As a customer, I expected a smooth and seamless KYC process, but the continuous delays and lack of communication have hindered the progress of my bank-related activities.
I kindly request that you urgently address this matter and take appropriate action to rectify the situation. It is imperative that your team upholds a high standard of professionalism and reliability to ensure the smooth functioning of your services and to maintain the trust of your clients.
I urge you to prioritize my KYC process and promptly arrange a suitable appointment with your representatives at a time that works for both parties. My bank and I have important financial matters to address, and these delays are causing unnecessary hindrance.
Please ensure that this matter is handled with utmost urgency and professionalism, and provide me with a confirmed appointment date and time at your earliest convenience. I trust that you will take the necessary steps to improve the quality of your services and prevent such issues from arising in the future.
I look forward to a swift resolution to this matter so that my bank and I can proceed with the necessary procedures without any further delays or complications.
Thank you for your attention to this issue. I expect a response from your end as soon as possible.
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