[Resolved] Ecom Express — complaint regarding the order [protected].

[Resolved] Ecom Express — complaint regarding the order [protected].

Y Yoothika Baruah from Bidar, Karnataka

The delivery boy had been postponding the delivery of the product since 23rd march 2019. He would call me and tell that he is very far from my location and he will deliver it the next day. However, it has been 4 daya now and till now he had not delivered the product. Today morning he called me and told that he will deliver it by 5 pm but i have not reveived it till now and the status shown is undelivered. The employee name is yashavantav -006 and contact number is [protected]. Its being very very unprofessional from your end. Either cancel the product or assign some responsible employee who is intrested to work for you. Such unprofessinal attitude is never expected from a well known delivery source. Kindly look into it. I do not want to product and request you to look into it seriously. Tell him, if he wants to keep the product let him keep it. Was this information helpful? No (0) Yes (0)
May 3, 2019 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. Verified Support Mar 30, 2019 Ecom Express Customer Care's response Dear Sir, Greetings From ECOM Express. Please accept our sincere most apologies for the inconvenience you faced with our service. Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials. With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered on 29th March at the registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end. Regards, Team ECOM Express Mar 30, 2019 Updated by Yoothika Baruah Thank you for the revert. Yes, I did receive the product on 29th March, however, it is not a way of making a customer wait for a week knowing that it is available in the location. The product should have been delivered last Friday itself which was 22nd of March or on 23rd March but the delivery guy had been postponing the delivery mentioning that he would deliver it the next day which did not happen for almost one week. Kindly train your team members and try to assign to those people who are ready to deliver the product on the assigned date. Verified Support Mar 30, 2019 Ecom Express Customer Care's response Dear Mam, Greetings We regret for the inconvenience caused. We have already taken this issue with our center to get this investigated and take strict action to avoid such incidence in future. We understand that your experience with our service has not been congenial. However it is our earnest request to you to give us another chance to let you experience the best part of our service. Regards, Ecom Express Team
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Hiyamoni Devi

from Aizawl, Mizoram

Mara mobile kharab da diya esiliya Mara paisa bapos da do ap ka nobile LA jao.. Thank you..

Ecom Express Customer Care's response, Mar 29, 2019

Verified Support

Dear Mam,

Greetings from ECOM Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
ECOM Express Team