Ecom Express — Continuous fake attempts

Address:Gurugam, Haryana

I had shipped 2 orders from Ecom. They have such pathetic and useless employees that they do not even attempt delivery and blame it not the customer while stating wrong address or customer refused.
#[protected] - This is awb number. My order is already running late and the unprofessional courier made 3 FAKE ATTEMPTS stating wrong address when my customer is saying the address is correct. That pathetic courier didn't event tried to contact the customer
#[protected] - this is the other awb number which is running 11 days late. Same issue, pathetic service. No attempts made and same false testimony saying that address is wrong.

One of the worst service I have ever seen. Get your service right.
Was this information helpful?
No (1)
Yes (0)
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Oct 11, 2022
Ecom Express Customer Care's response
Dear Sir/Mam,

Greetings from Ecom Express!

Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

Regards,
Team Ecom Express
Verified Support
Oct 14, 2022
Ecom Express Customer Care's response
Dear Mam,

Greetings

We regret for the inconvenience caused. Please cross check the tracking number [protected] to assist you.

We regret to inform you that as per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ecom Express team
Verified Support
Oct 17, 2022
Ecom Express Customer Care's response
Dear Sir,

Greetings

Please be informed that the shipment [protected] has been delivered on 15th October at the registered address.

Regards,
Ecom Express Team
Verified Support
Oct 19, 2022
Ecom Express Customer Care's response
Dear Sir,

Greetings

Please be informed that your shipment has been delivered today.

Regards,
Ecom Express Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ecom Express
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    6410
    Pending
    3645
    Resolved
    1263
    Ecom Express Phone
    +91 11 3021 2000
    +91 11 6659 8800
    Ecom Express Address
    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
    View all Ecom Express contact information