Ecom Express — Courier issue | |||||
On 15th June 2021 I placed my order from an ig page namely priceless_shopping_ Yesterday I received my order and it was really disappointing as I had ordered joggers and instead of that I received some dupatta kind of stuff. Before the delivery of my order I got an sms saying.(Ecom Express Agent [protected] PIN 87454 will deliver your AwB [protected] today). I tried calling these number's but they are switched off. After receiving courier and payment I got one more sms (Your AwB [protected] is delivered to EishaKhan. Click to give feedback http://ecxp.in/?q=[protected]. ECOM EXPRESSYour AwB [protected] is delivered to EishaKhan). I gave them my feedback and mentioned my problem and there they said we will get in contact with you but I didn't received any of their help. I tried texting them on their ig page but they are not responding. I tried every thing to reach them but I've not got any response from them I'm worried if this is fraud.Hope you understand my concern and will look into the matter as soon as possible. Please let me know the same Was this information helpful? | |||||
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Ecom Express customer support has been notified about the posted complaint. Jun 25, 2021 Updated by Eisha Khan I received some other thing instead of what I ordered Verified Support Jun 27, 2021 Ecom Express Customer Care's response Dear Eisha, Greetings From Ecom Express. Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal. Regards, Team Ecom Express | |||||
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I registered my complaint a week ago and I was assured by saying I'll get response in several days. it's been a week now they are not replying me. They have changed their ig id from priceless_shopping_ from priceless_clothing_0 after registering my complaint. I guess it's a fraud site. Kindly look into this matter as soon as possible
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