Ecom Express — Courier not delivered and returned with false information

Address:

Madhepura Electric Locomotive township, Laxmi Rampur Chakla Village, Madhepura 852113

Had ordered a product from Nifa Traders which was sent through ECom Express vide docket number[protected].

when i got a delivery message on 27th December. i waited for their call to deliver the product, however when i did not get a call till evening, i called them in the evening and i was told that he went back. when i checked with our security, i was told that no one came in looking for me.

i called them again on 28th where i was told that he is in Singeshwar and will come in today. again in the evening when i called him, i was told that he met with an accident and could not come.

i called them again on 29th, where i was told he will come and as usual did not turn up. when i called him again, he says that my place is far off and he cannot come.

today when i called in the morning, i get to know that the courier is sent back to the supplier.

it is disheartening to know that people does not make any attempts to deliver the product and return saying that customer refused to accept the materials.