[Resolved] Ecom Express — courier not received - abusive behavior by delivery boy

Meyyappan Muthuraman

Address:

641041

I was supposed to receive my documents mailed by my stockbroker on 06th march 2020 between 8 am - 12 am by ecom express. I didn't receive it on the scheduled time and i just kept on waiting. At around 1:15pm the delivery boy called me and said the parcel will be delivered by 2 pm. I was again waiting and no courier came till 4:00pm. So i decided to call him again to check the status, at that time he was very rude and unprofessional and decreed that "if you want the courier then go collect it from the courier office directly and not to disturb him".

He gave me the office address as "edayarpalayam, coimbatore, tamil nadu 641025".

Do you think this is fair? What did i do to deserve this?

My tracking number is "[protected]"

I request the concerned person in ecom express to kindly help me resolve this issue.

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Mar 7, 2020

Complaint marked as Resolved

I am marking the complaint as resolved. Thank you.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express!

We are sorry to hear about your experience due to non-delivery of the documents and the updated reason from our center. We shall take up the matter with the concerned team to expedite the delivery of your shipment and keep you updated on the same.

Regards,
Ramen
Team ECOM Express

Verified Support

Mar 07, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express!

With reference to your query/complaint regarding non receipt of shipment AWB number [protected], the said shipment has now been delivered at the registered address.

Please feel free to write back to us in case you require any further assistance.

Regards,
Ramen
Team ECOM Express

Mar 07, 2020

Updated by Meyyappan Muthuraman Though the delivery guy was irresponsible, after the complaint, the management team took responsibility and resolved the issue quickly. Thank you for your prompt support.

I addition I would like to especially thank Ms.Dilnavaz for personally calling me and guiding me when I most needed it.