Ecom Express — courier undelivered

Aparajita Kumar

from Delhi, Delhi

Address:

Chhindwara, Madhya Pradesh, 480001

Hi,
This is in regards of my courier pod[protected].
Same has been reached in chhindwara on 9th sept but still not received it. Status showing is undelivered due to incorrect address. Non of the courier boy called me.
My address is between the city and at most traceable location. On this same address i am receiving all parcels with other courier agencies.
This is my first experience with your company and trust me it's pathetic. While calling on customer care they have provided wrong mobile no. Of the vendor.
Ask your courier boy to call me on the no provided during.

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Ecom Express customer support has been notified about the posted complaint.

Sep 12, 2019

Updated by Aparajita Kumar And the bad thing you are not providing any complaint docket number neither on call nor here. Worst courier agency I dealt with.

Sep 12, 2019

Updated by Aparajita Kumar Hi,
This is in regards of my courier pod[protected].
Same has been reached in Chhindwara on 9th sept but still not received it. Status showing is undelivered due to incorrect address. Non of the courier boy called me.
My address is between the city and at most traceable location. On this same address I am receiving all parcels with other courier agencies.
This is my first experience with your company and trust me it's pathetic. While calling on customer care they have provided wrong mobile no. Of the vendor.
Ask your courier boy to call me on the no provided during.

Verified Support

Sep 13, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express!

We sincerely apologise for the delay in delivery of your order due to reasons beyond our control (specify reason if necessary). We shall work with our concerned team to get the delivery expedited and keep you updated on the same.

Regards,
Team ECOM Express

Verified Support

Sep 13, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express!

We sincerely apologise for the delay in delivery of your order due to reasons beyond our control. We shall work with our concerned team to get the delivery expedited and keep you updated on the same.

Regards,
Team ECOM Express

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Comments

Nazeeya

from Delhi, Delhi

I got Saree instead of dress(combo of 2) that to it was damaged & too bad so I want to refund my money of Rs.899

AWB # : [protected]

Please sir refund my money as soon as possible

Nazeeya's reply, Sep 10, 2019

Refund my money because the product was mismatched and that to very bad

Ecom Express Customer Care's response, Sep 16, 2019

Verified Support

Dear Mam,

Greetings from ECOM Express

We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

Regards,
Team ECOM Express