Ecom Express — Customer service

Ecom Express — Customer service

A Aruna Upadhyay Jul 16, 2021 Jul 20, 2021 This thread was updated on Jul 20, 2021

Hi My tracking no is[protected].i called customer service and they assured to help me with delivery however the product was not delivered and returned to seller .the courier person never visited my house.when I called customer care again one girl named Nutan picked up my call and she could not assist me .when i asked her to connect to her supervisor it almost took 50 mints and total call duration was of 1 hrs .hold time was more than 50 mints +1 photos Was this information helpful? No (0) Yes (0)
Ecom Express customer support has been notified about the posted complaint. Jul 16, 2021 Updated by Aruna Upadhyay tracking no is[protected].i called customer service and they assured to help me with delivery however the product was not delivered and returned to seller .the courier person never visited my house.when I called customer care again one girl named Nutan picked up my call and she could not assist me .when i asked her to connect to her supervisor it almost took 50 mints and total call duration was of 1 hrs .hold time was more than 50 mints Verified Support Jul 20, 2021 Ecom Express Customer Care's response Dear Aruna, Greetings from Ecom Express Please accept our apology for the inconvenience caused and your mentioned shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance. Regards, Team Ecom Express
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