Ecom Express — delay in delivery more than a week and half

My order was scheduled to be delivered on 14/10/2019 but due to certain reasons was not. N since then it's stated that they will reattempt delivery in the next working day. From 20/10/2019 I have been continuously calling n enquiring about the product. N all I get is an apology n a false assurance stating that the order will be delivered within 24 hours. I even spoke to senior supervisor n he told stated same. N yet I did not receive my order. N now they have blocked my number. The call gets disconnected on it's own. Awb number is [protected] . I want my order asap. I have recordings of their call from my number n immediately from other number to confirm.