Ecom Express — Delay in delivery of product and misguiding information

I have ordered one product on Meesho by paying online and the product was supposed to be delivered by 10th May. Since 9th May I have been getting msgs that your product will be delivered today and again get a msg as product undelivered whereas no one has came for delivery. This is been going on since 9th May. On 13th I raised a complaint on this issue and was informed that my issues will get resolved within 48 hours. But till date have not got any revert. Today morning I again called and asked, on which they confirmed that product will get delivered today. Again as usual Ecom Express failed and when I called customer service team now asking for status on my complaint, they are saying that they have some internal issues and product will get delivered only after 21st May. They don't have a process to inform update on complaint raised to customer. Further, have asked Senior management escalation desk contact details for raising complaint which they have not provided. Customer care executive name was Abhishek Jaiswal and they are of no help to the customers and not providing any information to the customers.