Ecom Express — Delay in my Delivery

Archa Salimkumar

from Ernakulam, Kerala

Dec 21, 2021

Address: KV Thomas Rd, Karuvelipady, Thoppumpady, Kochi, Kerala 682005

My Order # [protected] is in the Ecom Express Delivery Center from
19-12-21 Till now nobody from Ecom Express called or came to deliver it. After one week also in the Order Tracking Link it is showing that the order is still in the Delivery Center and OFD Lock is applied to the order. It is a Prepaid Order, so if you are not going to deliver it, please Cancel the Order and return it to the Supplier, so that I will get the Refund for the Order.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express