[Resolved] Ecom Express — Delay in Order AWB [protected] | |||
I ordered medicines from https://www.schwabeindia.com/ and they have shipped the product on 04 August 2021 through Ecom express. From August 11th the status was shows as "out for delivery" but did not get delivered. When i called customer care the agent told me some internal issues are going on and hence the order is delayed but until now the product is not yet delivered. For the past few days from August 14th the status shows "Shipment un-delivered" and no call received from delivery agent so far. I also called customer care and asked for the nearby delivery center and they gave me the address as Ground floor no.15 Pallavan Lane Anbazhagan Nagar 4th street TVK nagar Chennai 600011. but when i went there, I came to know the Ecom express delivery center has been moved from there. So they don't even have updated information about their delivery centers. At this point I'm totally helpless. I also informed Schwabe India about the delay since I ordered the medicines from them. I hope the delivery agent contacts me soon.. Was this information helpful? | |||
Aug 24, 2021 Complaint marked as Resolved Product delivered on today on August 24th 2021. Ecom Express customer support has been notified about the posted complaint. Aug 19, 2021 Updated by meetgj At 21.47 (9.47 pm) status updated as out for delivery on 18 August 2021.This clearly shows that something is not going right. Why would someone update status as out for delivery at 9.47 pm ? Today is August 19 2021, lets wait and see what excuse they give today.  Verified Support Aug 20, 2021 Ecom Express Customer Care's response Dear Sir/Mam, Greetings from Ecom Express Thank you for writing to us. With reference to your query regarding the AWB number, the said shipment is currently out for delivery and the delivery person may coordinate with you before his visit. Please write back in case the shipment is undelivered or if you want to cancel. Regards, Team Ecom Express Aug 20, 2021 Updated by meetgj I'm writing to say that the shipment is still not delivered on August 20 2021 (Time: 5.12 pm) and no solution. Customer care keeps saying it's out for delivery and I'm wondering how a product can be showing out for delivery right from August 11th 2021 and still not delivered. | |||
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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But untill now, i have not received any sms or call from the delivery agent.