[Resolved] Ecom Express — Delayed delivery beyond TAT

[Resolved] Ecom Express — Delayed delivery beyond TAT

D Dhrubajyoti1982 from Mumbai, Maharashtra Sep 18, 2021 Sep 29, 2021 This thread was updated on Sep 29, 2021

My parcel with AWB [protected] shiped on 5th Sep'21 yet not delivered after repeated follow up. Not responding to my grievance. It is informed that Delivery centre has some "internal issue"/"Covid-19 issue" But this are false statement since delivery centre is within my 4 KM radius and there is no such Covid issue in that area. So, I request from this plateform to delivery the parcel at earlier. Its already 13 th day!! Not seen such pathetic service like Ecom express. +1 photos Was this information helpful? No (0) Yes (1)
Sep 29, 2021 Complaint marked as Resolved Since delivered may deemed close Ecom Express customer support has been notified about the posted complaint. Verified Support Sep 20, 2021 Ecom Express Customer Care's response Dear Dhrubajyoti, Greetings from Ecom Express! Thank you for writing to us. Please accept our apology for the inconvenience caused due to the non-delivery of your shipment. We shall take up the matter with the concerned team and expedite the delivery of your shipment. Regards, Team Ecom Express Sep 21, 2021 Updated by Dhrubajyoti1982 Today is 16th Day! Still No update on delivery... How many month it will take to deliver!! Hopeless team Ecom express.👎 Sep 22, 2021 Updated by Dhrubajyoti1982 18th day of non delivery. @Ecom Express Will delivery of my order waiting for holding new record!! Sep 24, 2021 Updated by Dhrubajyoti1982 Team Ecom, Change your name "Express". Does Not suit to you. You people need how many days to deliver a shipment in india. Its picked on 5th Sep. Till now its untraceable. So the name same the customer care, "Pathetic". They dont know anything about where the parcel currently at. They buy time for resolution of issue and keep mum... I wish soon it dissolve and perish as courier service. Ecom should do some other service not courier. You are running a very inefficient and irresponsible bunch. All the abusing word in vocabulary be less for you guys. Verified Support Sep 29, 2021 Ecom Express Customer Care's response Dear Dhrubajyoti, Greetings From Ecom Express. Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on [protected] at the registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end. Regards, Team Ecom Express Sep 29, 2021 Updated by Dhrubajyoti1982 Its delivered after 23 rd days of hardship. Hope you work and learn from the mistake.
Add a Comment	Share
Submit Close