[Resolved] Ecom Express — delayed in delivery | |||||
I have not received my product yet. As promised i should have get it yesterday but ecom is lying that they have not received my product from the sender while the sending party have allready sent it. And they are sending me the report that my parcel is picked up by ecom.. I talked with the ecom express customers service and they are not even giving me any proper answer. Was this information helpful? | |||||
Mar 31, 2018 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. Verified Support Feb 28, 2018 Ecom Express Customer Care's response Dear Mainak Basu, We apologies for the inconvenience caused in this regards.Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no.[protected] for further assistance. | |||||
 2 Comments | |||||
Comments
Without contacting me by call or reaching house, the delivery boy make the mark undelivered.I got the msg that the product is undelivered on 1 st attempt.why the delay?people don't have much time. Not a good attitude of service.Awb no.[protected]
![]()
Reply
Ecom Express Customer Care's response, Feb 17, 2018
Verified Support
Dear Sir, please share any alternate contact number to assist you.
same here, at least they tried to send you the product, for me I didn't even recieved anything and got the messge that the items has been deliver.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
6402
Pending
3645
Resolved
1263
+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
View all Ecom Express contact information