Ecom Express — Delivery agent contacting and feels unsafe

Faadmir

Jun 9, 2022

Address:

Ecom anantnag

Hello team,
I had a parcel delivered by ecom today,
The delivery agent took my number from the parcel and is sending annoying msgs now.
Asking for feedback msg and all.
Being a girl I feel offended and harrased.
How can the delivery agent take my number and contact me for no matter what after the delivery is done.
Awb no: [protected]
Ecom executive number: [protected]
Agent messaging me from personal number that is : [protected]

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Ecom Express customer support has been notified about the posted complaint.

Jun 09, 2022

Updated by Faadmir He is calling and calling and sending text messages.
Attaching the screen shot here for better understanding

Jun 09, 2022

Updated by Faadmir Calling screenshot

Verified Support

Jun 15, 2022

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

We regret for the inconvenience caused to you due to said incidence. We have taken this matter with our Team to get this investigated. As per the update, we have taken action against the errant official to avoid such behavior in future.

We understand that your experience with our service has not been congenial. However it is our earnest request to you to give us another chance to let you experience the best part of our service.

Regards,
Team Ecom Express