Ecom Express — delivery agent update wrong tracking updates | |||
Hello team, Order date 01-oct-2019 Order #[protected] Awb: [protected] The above order was going to be delivered on 10th of october however, i didn't received any call from delivery agent regarding this order till now. This was supposed to be a gift for my father and grand father so please don't cancel the order or create a new order. I got to know that ecom express people never attempted the delivery and they are updating the false updates regarding the order. I already contacted you before but nothing happened. Please help me. Regards, Mohit Was this information helpful? | |||
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Ecom Express customer support has been notified about the posted complaint. Verified Support Oct 17, 2019 Ecom Express Customer Care's response Dear Sir, Greetings From ECOM Express. We are sorry to hear about your experience due to non-delivery of shipment and the updated reason from our center. We shall take up the matter with the concerned team to expedite the delivery. Please share your contact number to assist you. Regards, Team ECOM Express | |||
 2 Comments | |||
Comments
No pickup no response request problem
Dravid Vilson's reply, Oct 4, 2019
Not pick up this my shipment
Ecom Express Customer Care's response, Oct 18, 2019
Verified Support
Dear Sir/Mam,
Greetings from ECOM Express
We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at customercare@ecomexpress.in for us to assist you and resolve your complaint/query.
Regards,
Team ECOM Express
Greetings from ECOM Express
We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at customercare@ecomexpress.in for us to assist you and resolve your complaint/query.
Regards,
Team ECOM Express
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Thank you sir
Greetings from ECOM Express!
We sincerely apologize for the delay in delivery of your order due to reasons beyond our control. We shall work with our concerned team to get the delivery expedited and keep you updated on the same.
Regards,
Team ECOM Express
Greetings From ECOM Express.
With reference to your query regarding the AWB number 2530472595, as per our records the said shipment has been delivered at the registered address.
Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.
Regards,
Team ECOM Express