Ecom Express — Delivery boy and the college

Pemala

from Kurseong, West Bengal

Oct 9, 2022

Address:

Dilaram, Bamandhura near Dilaram station Kurseong, Darjeeling, West Bengal

My Order ID is NYK[protected] with the AWB number [protected]. I was highly humiliated and disappointed with the delivery service since I was constantly asked to pay twice even after doing the first payment.The delivery boy asked me to talk with one of his colleagues named as “Anshul” who was continuously using harsh words and lacked decency on communication. I was frightened and felt threatened with Anshul’s verbal behaviour which further lead to a crowd in the area I live nearby. Please do the needful.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2022

Ecom Express Customer Care's response Dear Mam,

Greetings from Ecom Express

We sincerely apologise for the inconvenience that you faced with our service. Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials. Kindly share your alternate contact number in direct message to assist you further.

Regards,
Team Ecom Express