Ecom Express — Delivery boy refused to deliver

Marshall Kashyap

Address:

Nalbari Assam

Recently ordered some goods from munaffa.com. The package was quite a bit heavy. Then when the courier boy asked me that dont order this goods later or else I will not bring it to deliver. But it had to order that goods as it was essential. When next time I ordered it was shipped from the company but the courier boy really did the same as he told. I got a message at 7.31 am as "Ecom Express Executive [protected] PIN [protected] will deliver your MUNAFFA AwB [protected] today. Rs 5004.02 payable". And at 8.20am I got a message as "Your MUNAFFA order AwB [protected] was undelivered as the address was unlocatable. For further instructions, click http://ecxp.in/?q=[protected]". The the same thing was delivered before in the same address. He refused to deliver the package because of its weight. Please take my complain under consideration

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express!

With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Ramen
Team Ecom Express

Verified Support

Sep 03, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address on 2nd September.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express