Ecom Express — Delivery guy took double payment. | |
Delivery guy took double payment, First transaction was in pending, so he requested to do 2nd payment and he promised he will transfer money back when he gets credited. Now both transaction is credited to him which he only accepted but now not transferring 1 payment back. I have all the proof . Bellow I have attached all the screen shot of transaction. His phone pay transaction is also there in screenshot. Pls help me to get my message Ney back. This is pathetic service Was this information helpful? | |
|
Ecom Express customer support has been notified about the posted complaint. Dec 21, 2020 Updated by Savitakorale Delivery guy took double payment, First transaction was in pending, so he requested to do 2nd payment and he promised he will transfer money back when he gets credited. Now both transaction is credited to him which he only accepted but now not transferring 1 payment back. I have all the proof . Bellow I have attached all the screen shot of transaction. His phone pay transaction is also there in screenshot. Pls help me to get my message Ney back. This is pathetic service    Verified Support Dec 28, 2020 Ecom Express Customer Care's response Dear Sir, Greetings From Ecom Express. Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the digital payment. We shall coordinate with our team to check the transaction status and shall get this resolved. Regards, Ramen Team Ecom Express Verified Support Jan 20, 2021 Ecom Express Customer Care's response Dear Sir, Greetings From Ecom Express. Please accept our sincere apologies for the inconvenience caused to you due to delay. As per the update, your amount has been refunded. So please confirm the same. Regards, Ramen Team Ecom Express | |
 2 Comments | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
6402
Pending
3646
Resolved
1262
+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
View all Ecom Express contact information
Greetings from Ecom Express
Request you to kindly contact your shopping portal to register the reverse pick up request.
Regards,
Ramen
Team Ecom Express
Greetings from Ecom Express
Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to customercare@ecomexpress.in for us to assist you on the same.
Regards,
Ramen
Team Ecom Express