Ecom Express — Delivery not received yet and OFD lock applied

Address: Four Square Elegant Block A, Road Number 5, Madhavapuri Hills, PJR Enclave, PJR Layout, Chanda Nagar, Miyapur, Telangana

Respected site,
My AWB no is[protected]
And my order was shipped on 10JAN and i didn't receive any call or the shipment was not brought to my address and I just received a message that you are not available during the delivery please reschedule your delivery. I rescheduled the delivery but there isn't any update. So, I have dialed to the number in queries section and I have rescheduled my delivery but when I checked the tracking link it is shown as OFD Lock By Outbound Customer Care.
Please help me.
Thank you
Harshitha V