Ecom Express — delivery of my consignment

Ashta Murthy

from Bengaluru, Karnataka

Address:

New Delhi, Delhi, 560076

One of my consignment awb no [protected] came to bangalore on 3 dec 19. On tracking the awb no, it was seen that the status is updatd as wrong address and ofd locked. From 4 dec till now 12th dec i am following up with ecom express. When i call they say that it will be delivered with in 24 to 48 hours. But this was never delivered. I do not know what to do now. I was following up every day with out use.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from ECOM Express!

With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery in next 24-48 hrs. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team ECOM Express

Verified Support

Dec 17, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team ECOM Express