Ecom Express — Delivery related query

Address: 191111, Putlibagh, budgam

I order a product from flipkart, after one week i recieved message from Ecom express that product is out for delivery but when i call the delivery boy he told me sorry tommarow it will be delivered, but then i contact him again but not receive my call, After that i check my status it shows parcel RTO locked. I don't know why they do this thing even the distance was not too much. Kindly resolve my query Awb Number is [protected]