Ecom Express — Delivery service ecom Baramulla jammu and kashmir

The ecom courier service Baramulla have worst employees in whole ecom company,
This is third time my order is returned bcz they can't deliver it, the delivery guy was forcing me to pick my order from his location which is 50 km away,
Baramulla ecom department accepts the order to be delivered, but then then forces customers to pick their order from their office
And u refuse to pick ur order they will it will get cancelled..
I don't understand why they accept the location first then don't deliver it..
This is my third time..
Hope ecom will look into this matter bcz the guys at Baramulla ecom are just ruining the name of ecom and enjoying their free pay for nothing