Ecom Express — Didn't receive my order yet

Address:

Yerrabalem,Guntur rural

Hi sir/mam
Actually I need to get 2 items delivered by the Ecom by 13 of this month but still I haven't received any item from the delivery executive
Daily I am receiving messages that my product will get delivered by today but no action has been done
I have informed to the local Ecom supervisor mr.satish battula as well yesterday regarding this.., but today he is not picking up the call rather he is cutting the call.
I hope you understand my concern
And please make sure that I get my products delivered by today evening atleast
Thank you