Ecom Express — Disappointing service, no number to talk with

Website:Ecom express

AWB no- [protected]
It was supposed to be delivered on[protected] from allahabad to kolkata. Since 19th may it is stuck in the same position in UP. This courier was urgent before my exam. It has books within it. Why they promised such date what they cant keep! How can I manage to do all the things before my exams without the books! Totally disappointing. Will never trust ecom express from now.
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Ecom Express customer support has been notified about the posted complaint.
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Dear Mam,

Greetings from Ecom Express!

We are sorry for the inconvenience caused due to delay in delivery. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team and they are already working to arrange the delivery.

You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express
Kp@n's reply, May 25, 2023
Thank you ecom express. Just received the order.
Can I expect it today? The delivery date was yesterday. It's in the same position since 24 hours almost.

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    +91 11 6659 8800
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    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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