Ecom Express — Distribution Point delivery issue

shabeer999

Address:

keral Kannur Payyanur

Order Number:OD[protected]
Ecom Express tracking : [protected]

Dear Ecom Express

our prodect, which we have ordered through Flipkart, has reached our nearest distribution point.
Today morning I received a phone call from the delivery Point. He tells us to go to the delivery center then collect goods from there.
Flipkart guarantees that you will deliver the ordered goods to the address we provided.

Then when we tracked Ecom Express website, the updated information was incorrect. updated status was "Shipment un-delivered Shipment attempted - Customer not available"
We are at home all the time.We talked when he phoned. then why they updating "that Customer not available". this is very bad things. and bad experience from flipkart.

Order information and Ecom express details are attached to it.

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Ecom Express customer support has been notified about the posted complaint.

Jun 17, 2020

Updated by shabeer999 Order Number:OD[protected]
Ecom Express tracking : [protected]

Dear Ecom Express

our prodect, which we have ordered through Flipkart, has reached our nearest distribution point.
Today morning I received a phone call from the delivery Point. He tells us to go to the delivery center then collect goods from there.
Flipkart guarantees that you will deliver the ordered goods to the address we provided.

Then when we tracked Ecom Express website, the updated information was incorrect. updated status was "Shipment un-delivered Shipment attempted - Customer not available"
We are at home all the time.We talked when he phoned. then why they updating "that Customer not available". this is very bad things. and bad experience from flipkart.

Order information and Ecom express details are attached to it.

Verified Support

Jun 29, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express