Ecom Express — Ecom Express keeps changing my delivery status to Consignee refused delivery

iltwister

Address:

10th Floor, Ambience Tower II, Ambience Island, Gurugram, Haryana – 122002 (India)

Ecom Express keeps changing status of my order to consignee requested for future delivery.
I have been contacting customer care for last 5 days, but they are unable to track where my parcel is. They keep telling me i have requested for future delivery but I have made no such request to them.
I even asked them to provide me with managers number so i can go self collect, but they gave me an incorrect number.
My parcel has been out for delivery twice, and evrytime by end of day they change my status and insist I am the one who rescheduling.

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Ecom Express customer support has been notified about the posted complaint.

Feb 12, 2021

Updated by iltwister I still have not gotten any update from ecom, they are unable to even give me the location of my parcel.

Verified Support

Feb 17, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment[protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express