Ecom Express — Ecom Express Non delivery of order and updating wrong status : [protected]

Sagar_N

Address:

Malshiras

My order from amazon with AWB NO [protected] was scheduled to deliver on 26 sep 2020 but it was not delivered to me and reason updated as "Shipment un-delivered Consignee/location not accessible due to COVID-19". But same day my another order delivered (AWB NO [protected]). So I rescheduled order on 28th sep 2020, this time delivery called me disconnect phone after one ring and updated the status as "Shipment un-delivered Shipment attempted - Customer refused to accept". I rescheduled order on 2nd otc 2020, delivery boy called me and he talks very rude and misbehave with me and said that package is heavy (5-6kg) and He said that at any cost he will not deliver my parcel to me. If ecom express can't deliver the heavy order then please don;t accept the it so that I will choose other option instead of waiting for order.

I have attached 3 photos 1 which is not delivered and 2 light weight are delivered,

+3 photos

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express