Ecom Express — Ecom Express not delivering my orders from Shopee.in

Address:https://ecomexpress.in/
Website:ecomexpress.in

E. com express is not delivering my two orders from Shopee.in even though the sellers there have shipped the two orders to my city Kolkata (ORDER ID. 220203GKV2MVJF - AWB [protected] and ORDER ID. 220203GKV2MVJE - AWB [protected]) sending false messages to my phone saying they will deliver them, calling me up saying they will deliver my orders but not showing up / coming to my place / home to deliver it and then showing on my accounts purchase on Shopee.in page 'delivery unsuccessful' which is not true... I am 24 x 7 at home but no one comes or came to deliver my orders... When I call back their number no one answers my calls and each time I call the call is directed to an answering machine with no response!!... PLEASE HELP!!!
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Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
Thank you for responding... There were two orders which were not being delivered but after I lodged a written complaint here one of them has been delivered the very next day... but the other one is still pending... On my Shopee.in purchase page the status of that order changed right after I posted a comment here from 'RTO to Parcel arrived at station' but on the e.com express tracking page it is showing 'Order cancelled'... Neither the Shopee seller did that (he told me that in a message) nor did, I cancel it... then who cancelled it ?? Here's a screenshot of it I'm attaching below... Please take a look at it...

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
Sudeshna G's [Complaint's author] reply, Feb 17, 2022
The AIRWAY BILL NUMBER is in the screenshot I attached above in my comment... Please click on it (to enlarge it) and open it in another new tab / window... You will be able to view everything / details about my order in it...

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