[Resolved]  Ecom Express — ecom express not delivering the product

Address:Kozhikode, Kerala

Ecom Express courier company is not delivering the product in vadakara, Kerala .
In thier site they have mentioned that attempted delivery and failed as customer not available. This is a pure lie as they didn't reached my address nor they called to the number which was provided.
Awp#[protected]

I have been calling their customer care multiple times but they don't have a number to reach the vadakara office nor they don't have any address.
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Jul 19, 2019
Complaint marked as Resolved 
Ecom Express customer support has been notified about the posted complaint.
Jun 03, 2019
Updated by akhil padavathil
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Verified Support
Jun 06, 2019
Ecom Express Customer Care's response
Dear Akhil Padavathil,

Greetings from ECOM Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment[protected] has been returned back to your shopping portal as we were unable to delivery as per the expected/scheduled date of delivery. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team ECOM Express
Complaint comments 

Comments

Hi, my name is dakshesh shrivastava, i ordered a smart wearble ring from ecom express, but the smart wearable ring is not supporting in my phone, please help me out to change the product, either return the product or refund my money please revert me back as soon as possible. This is invoice no.[protected].
My numbar:- [protected]
daksh143's reply, May 28, 2019
my awb no is 8514136696 my mobile no is 8889793239
Ecom Express Customer Care's response, Jun 6, 2019
Verified Support
Dear Daksh,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to arrange the reverse pick up.

Regards,
Team Ecom Express

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