Ecom Express — Ecom Express ofd lock applied : Never tried to deliver the order

Ecom Express — Ecom Express ofd lock applied : Never tried to deliver the order

K kroy1 Oct 20, 2021 Oct 21, 2021 This thread was updated on Oct 21, 2021

I have placed an ordered on Nykaa on 13th Oct. It was out showing out for delivery on 16th Oct at 10:30 am. At 8:30 their delivery executive called me to say that he can not deliver the product today as it is late and will positively deliver the product on 17th Oct. For 3 days there were no sign of delivery, they never contacted me and on 20th Oct the status is "OFD LOCK MAX ATTEMPT UD OFD LOCK MAX ATTEMPT UD". I have tried to call their office, email them, but I got no response. Ecom express is the worst service provider. Their customer case number is also non-functional. There is no way to contact them. My AWB # is [protected]. Please deliver the product as soon as possible. +1 photos Was this information helpful? No (0) Yes (1)
Ecom Express customer support has been notified about the posted complaint. Oct 20, 2021 Updated by kroy1 It was out for delivery today at 12:37 pm. I was at home for the whole day, no one from Ecom express contacted me, but the reason for not delivering is given as "UNDELIVERED Shipment attempted - Residence/Office closed"! Why do Ecom express keep on lying about the reason of non-delivery? Deliver my order at the earliest. Verified Support Oct 21, 2021 Ecom Express Customer Care's response Dear Sir/Mam, Greetings From Ecom Express. Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 21/10/21 at the registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end. Regards, Team Ecom Express Oct 21, 2021 Updated by kroy1 Thanks. I have got the parcel today.
Add a Comment	Share
Submit Close