Ecom Express — Ecom Express - Product is shipped but not delivered

Ecom Express — Ecom Express - Product is shipped but not delivered

P PuravGohel Aug 18, 2022 Aug 27, 2022 This thread was updated on Aug 27, 2022

AWB : [protected] I have ordered the product on 5th Aug 2022 and expected delivery date was 13th Aug 2022. However, I have received the product on 13th Aug 2022 because if was in transit since 9th Aug 2022. I have called Ecom Express and raise the complaint to delivery the product as soon as possible. As per them, Product was in the delivery location hub which is Ahmedabad. They asked me to wait for 72 hours to resolve the complaint. Today is 18th Aug 2022, still I have not received the product. This is the worst ever service I have received from ecom express. I called them everyday for the update but they don't have any update from their side. Just one update when I called them for update that is the concern team is working on the same and will resolve the complaint. Please don't play with the patient of the customer. And do work properly. Was this information helpful? No (0) Yes (0)
Ecom Express customer support has been notified about the posted complaint. Verified Support Aug 19, 2022 Ecom Express Customer Care's response Dear Purav, Greetings from Ecom Express! Thank you for writing to us. Please accept our apology for the inconvenience caused due to delay in delivering your shipment. Our Delivery center Team already working on this and expedite the delivery of the shipment at the earliest. You can also contact your shopping portal in this regards for further assistance. We appreciate your patience. Regards, Team Ecom Express Aug 22, 2022 Updated by PuravGohel Hello ECom Express, I am not sure if you're able to deliver the product or not. Because I have seen the worst service from ECom Express. To deliver the product which is in the ahmedabad to ahmedabad address literally took 3 weeks and still continues because the product is not yet delivered. Do not play with the patience of the customer. I need product to be delivered by tomorrow which is 23rd August 2022. Regards, Purav Gohel Verified Support Aug 27, 2022 Ecom Express Customer Care's response Dear Sir/Mam, Greetings from Ecom Express Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance. Regards, Team Ecom Express
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