Ecom Express — Ecom Express shipment RTO lock [protected]

Vishalk22

Jul 19, 2021

Address:

Pune

This is regarding my shipment [protected].

Currently the shipment is in "Shipment RTO Lock". I called customer care and they told me that your office is locked. I am taking follow up almost from last 7 days. From 13th July - 18 July shipment in "Out For Delivery" state.

I called multiple times to customer execute please delivery my product its impacting my business, but they only respond that sure it will deliver tomorrow but no luck. Even I tried to called delivery agent with assign pin in sms but it clearly says that invalid number.

This is very irritating and ridiculous.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2021

Ecom Express Customer Care's response Dear Vishal,

Greetings from Ecom Express!

Thank you for writing to us. Please accept our apology for the inconvenience caused due to the non-delivery of your shipment. We shall take up the matter with the concerned team and expedite the delivery of your shipment.

Regards,

Team Ecom Express