[Resolved]  Ecom Express — ecom failed to deliver my multiple items on time.

I have multiple items couriered via ecom express. Every time ecom express failed to do the delivery on the item. Sometimes they return the item without the customer's permission.

Airway bill number: [protected]
Last day of delivery: 8th december 2019

I haven't received my item. I have no idea why ecom express fools their customers all the time.
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Nov 5, 2023
Complaint marked as Resolved 
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Dec 12, 2019
Ecom Express Customer Care's response
Dear Sir,

Greetings From ECOM Express.

With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered on 12 Dec at your registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team ECOM Express
Complaint comments 

Comments

Delivery boy don't want to deliver at home.they simply called that my shipment reached and I have to take it..
Ecom Express Customer Care's response, Dec 12, 2019
Verified Support
Dear Sir,

Greetings From ECOM Express.

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at customercare@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

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