Ecom Express — Essential medicine courier not received yet even after paying extra charges.

Sandeep evolet

from Gurugram, Haryana

Feb 17, 2022

Address:

Ecom Express Limited Ground Floor, 13/16 min, 17 min, Samalka, Old Delhi-Gurugram Road, Kapashera, New Delhi – 110037, India

I have placed an order on 08 Feb 2022 of Al Masnoon Qustal Hindi Capsule/Indian Costus root (60 capsules of 500mg) with quantity 2 packs.
As I need these medicines on urgent basis I pay Rs. 61 extra for Express delivery. The delivery date given me is 12 Feb 2022 by Al masnoon company and in Ecom Express site 15 Feb 2022.
The Order no. is[protected] and AWB no. [protected] still not received my order for that I already took no. of follow ups via call to your office and Al Masnoon office also.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express.

Please accept our sincere apologies for the inconvenience caused. We have noted your complaint and we shall take this up with the concerned team to get an effective resolution for your complaint at the earliest.

Regards,
Team Ecom Express

Verified Support

Mar 07, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express