Ecom Express — Executive talking rudely and not coming during his slot assigned

The complaint is with regards to one of the executive name Yatin who was assigned to do a Paytm KYC at my house. From past 3 days I have been following up with the agent to complete the process. He was very rude and asking me to cancel the ticket and raise a new one. I would like to bring this to the company notice that strict actions should be taken at such agents. They are just wasting customer time and spoiling the company name.

Below are his details
Yatin : [protected]
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Feb 17, 2021
Ecom Express Customer Care's response
Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
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