Ecom Express — Extra Shipment picked up and worst customer support

Address:

New Delhi

Courier boy picked up an extra shipment on 13th Aug'20 from customer and upon reporting this to customer care, they did not registered a complaint for this. Upon reaching to customer care multiple times, they raised a complaint on 20th Aug. Every time I reached out to customer care asking for the complaint status, every time they mentioned that it will be resolved in 24 hours. It has been more than 18 days now and no resolution has been provided.

On 1st September, I spoke to Abhishek Solanki (Senior Advisor - Escalation Department) and he assured that the resolution would be provided in 24 hours. On 2nd Sep when I called back customer care to check the status, I was able to spoke to Harish Kumar (SME - Escalation Department) who denied that he cannot assist me and I need to reach out to seller as that product is already delivered. Upon asking where the extra shipment was delivered and completely denied to help me and upon asking the next level of escalation he again denied to provide any email for the next level of escalation. It has been more than 18 days and customer care including escalation department is handling this request irresponsibly. I would request to look into this on priority and get this resolved as soon as possible.
AWB:[protected]