[Resolved] Ecom Express — facing delivery issues

A

abhisek@2895

from Mumbai, Maharashtra

Address:

Ward No 9,Sarita Boutique,Badadanda Road, Mayurbhanj, Odisha, 757037

Ordered a pair of earbuds (Earphones) from gonoise. On 13 may itself, i got the message from noise that my product had been scanned at dc which is hardly 10mins from my home so they were able to deliver the package in may13 itself but they kept it for the next day (May 14).in may 14 morning 8 a. M. I got the message that my package is out for delivery but till now it hasn't been delivered when i am trying to contact the delivery person (Sabhyasachi barik) he is saying i am out of the town it will take more 1-2 hours to deliver the product..
Simply ridiculous if they want to deliver the product at afternoon time then why they forwarded the message in early morning 8 am
Not satisfied with the hospitality.

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Jun 15, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 15, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered on 14th May at the registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team ECOM Express

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Comments

S

Sachin Harry Srivastava

from Mumbai, Maharashtra

Hello. My Name Is Harsh Srivastava. I ordered this NFC ring but it doesn't support my phone. I want to return it. Please Provide Me With Some Help and the return the money I submitted.

Reply

Ecom Express Customer Care's response, May 16, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
ECOM Express Team

J

Jyothi

from Mumbai, Maharashtra

Hi

I had ordered for casual 3 shirt, but I see the material and colour is not good, very cheap quality.I want to return this and get refund.Please call me on [protected].

Reply

Ecom Express Customer Care's response, May 16, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
ECOM Express Team

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