[Resolved] Ecom Express — failed delivery for awb# [protected] | |||
Ecom express awb [protected], failed to delivery the product, on monday (08.04.2019). I got the call from executive saying that coming in 10 mins but still now no responses from the delivery boy, even they are not attempting delivery but at end of the day, i am getting a message that customer refused to accept or shipment un-delivered - consignee requested for future delivery. When i am not getting the call from the delivery boy how can i refuse or request you for future delivery, what the hell, even i called the customer service, but no responses, also i called the delivery boy giving rude answer, when i call incharge of ecom express in my local area mr. Vekateshwar rao mob [protected], his phone will be also in switched off. Ecom express always lies the customers, worst service. # are maintaining this courier company. Order done on 31.03.2019 I want my product immediately, Was this information helpful? | |||
Jun 2, 2019 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. Verified Support Apr 15, 2019 Ecom Express Customer Care's response Dear Sir, Greetings from ECOM Express! Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment. Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials. Regards, Team ECOM Express Verified Support Apr 19, 2019 Ecom Express Customer Care's response Dear Sir, Greetings From ECOM Express. Thank you for writing to us. With reference to your query/complaint regarding non receipt of AWB number [protected], the said shipment has now been delivered on 18th April at 5:24 pm at the registered address. We regret the inconvenience caused to you due to the said incidence. Please feel free to write back in case you would require any further assistance on the same. Regards, Team ECOM Express | |||
 2 Comments | |||
Comments
I brought a mobile phone RS 20000. But I got a fake and used product.
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Ecom Express Customer Care's response, Apr 16, 2019
Verified Support
Dear Sir/Mam,
Greetings from ECOM Express
We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.
Regards,
ECOM Express Team
Greetings from ECOM Express
We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.
Regards,
ECOM Express Team
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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Greetings From Ecom Express
We regret for the inconvenience caused to you, we shall coordinate whit our pickup center and arrange the pickup today.
Regards,
Team Ecom Express
Greetings From Ecom Express
Please share your alternate contact number.
Regards,
Team Ecom Express
Greetings from ECOM Express
We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to re-register the reverse pick up request as its been cancelled as per instruction.
Regards,
Team ECOM Express