Ecom Express — Fake phone received

Rajesh renu

from SRIKAKULAM, Andhra Pradesh

Mar 15, 2022

Address:

3-26,Colony, vykuntapuram village, Burja mandal, Srikakulam

I received a parcel in 12 March, delivery boy demanded me to pay 20000 COD for opening and verifying the parcel . I paid him in phonepe and opened the parcel in front of cc cam only. Also I recorded a video in my mobile. I received a fake mobile, completely not working, I asked that delivery boy to give my money and take that parcel and return to them, but he not accepted. I lost my money please help me

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 19, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express.

Please accept our sincere apologies for the inconvenience caused. We have noted your complaint and we shall take this up with the concerned team to get an effective resolution for your complaint at the earliest.

Regards,
Team Ecom Express

Verified Support

Mar 19, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Further, we also request you to contact your shopping portal to assist you on the same.

Regards,
Team Ecom Express