Ecom Express — fooling customer by lying that customer is not reachable

Address:

Ecom Express Private Limited Ground Floor, 13/16 min, 17 min, Samalka, Old Delhi-Gurugram Road,, 110037

Issue : reverse pickup is not completed,
Aib number :[protected],
Reverse pickup has not been completed nor your executive tried to contact me on my number [protected] neither he came to my address to pickup since 25th january 2020. Yet he/she is updating that i was not reachable.

Nobody came to pickup yet they are your executive is updating that i was not reachable.
My phone is on [protected] and my security maintains the record of who tried to enter the society gate.
You executive is not coming to pickup the product.
Kindly check and get this resolved asap.