Ecom Express — For my order

My order is arrived at Kasargod on 27th march at 8.50 am.but i can not get this product yet.The current status of this product is " delay delivery on customer request", i can not send such a type of request against my product. The tracking id for this item is [protected].
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Apr 06, 2021
Ecom Express Customer Care's response
Dear Customer

Thank you for letting us know about the issue you are facing. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolved at the earliest.

Regards
Ecom Express Team.
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