Ecom Express — Fraud delivery service no delivery yet

My package hasn't been delivered yet its been 7 days. Its delivery date was 28 Sep 2024. There was no call from delivery agent. Now it's 5 October 2024. But it is not delivered yet. I had called customer carein reality I got no call from their side. They are baggingand debagging my order in my city for a week. This is so pathetic for a company like ecom express
They're fraud and won't deliver your order
Even they don't have any customer care number.
Please resolve my issue asap
Maybe the delivery executive stole my order and now they're covering up for the mess he made