Ecom Express — grievance about kyc biometric verification still not done due to ecom issue. (awb - [protected])

I want to inform you that the ecom team is now showing their site this awb is now cancellation. And I want to inform you that this is there ownly managed system so the type wrong information .its shouldn't good procedure for satisfaction for customer. Yesterday I received a call 10.59 am but its should be received call before 8 am as per ecom communication at 21.07.2021. But they can't wish their promises. Then yesterday talk just normal way I want to give you niyo kyc then I remembered his voice and talk you that why you not come in morning as per promised, I also informed you this issue created by ecom from 21.07.2021 to Still now cause there was some vehicle issue from there side . But then I received more a call from ecom team then they confirmed me they send a person for my kyc but the ecom more one time tell me lie and missguided. And Their website showing cancelled without my permission. I have all the call details from the first day to still now, if required I will be shared with you and higher authority. Please resolve it on urgent basis requirements. Now I just feel not good for this service. I am only free a weekend so the schedule date was 21.07.2021 but the ecom team fully damage my plan and then they not rectify the issue cause this is not my issue. Please find the attachment and resolve the issue. Thanks, R.Sen.