[Resolved] Ecom Express — horrible delivery team and pathetic customer care

2 Reviews
Ecom Express Private Limited Ground Floor, 13/16 min, 17 min, Samalka, Old Delhi-Gurugram Road, Kapashera, New Delhi – 110037, India, Na, Maharashtra
 Karan_5_5 on Jun 10, 2019
They Recieved my Product for delivery on 27-5, Did not deliver at my address and said that product not delivered due to Customer not availiable which was a lie.
I contacted them multiple times and was assured that the product will be delivered the next Day but it they never even attempted the same.
After keeping the product with them for 13 Days, they returned the product to seller on 8-6, without even attempting to deliver it.
Now after contacting them again, the customer service people are very rude and telling me that we do not the reason of return and cannot take any complaint regarding this product. They also told me not to call them back as they do not know anything and to contact seller directly !!!
Pathetic service by Ecom Express team.

horrible delivery team and pathetic customer care
Complaint marked as Resolved Jul 18, 2019

Complaint Status

[Jun 16, 2019] Ecom Express customer support has been notified about the posted complaint.
Verified Support
Ecom Express Customer Care's response, Jun 17, 2019
Dear Sir,

Greetings from ECOM Express

Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint.

Team ECOM Express
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    +91 11 3021 2000
    +91 11 6659 8800
    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
    Ecom Express - horrible delivery team and pathetic customer care