[Resolved] Ecom Express — i am complaining about my watch which i had ordered from one's topshop

Shivam=!

from Noida, Uttar Pradesh

May 7, 2019

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I want refund of my order as the watch i had order is the duplicate one. It is not the same as the one i had seen. Kindly refund my money. The watch is a lot different from the watch i had see. It's totally a fraud case. I had ordered it from a instagram page the maniac store. I had properly discussed all the things with the owner before irdering it and the owner had sent this chinese watch to me. The person had given me a different watch. He is fraud. Selling different bad quality chinese products and are showing good watches in display of the page (The maniac store) insta handle and the shop onestopshopyy

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Jun 16, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 07, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
ECOM Express Team

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Comments

Bhagvandas kushwaha

from Anandnagar, Uttar Pradesh

May 8, 2019

Haa

Bhagvandas kushwaha's reply, May 1, 2019

Bluetooth change and usb kharab

Bhagvandas kushwaha's reply, May 1, 2019

Kharab

Ecom Express Customer Care's response, May 9, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

Regards,
Team ECOM Express

gaming lover

from Mumbai, Maharashtra

May 8, 2019

Sir, your company ecom express is not a good courier. The courier boy isn't call me and he return my product

Ecom Express Customer Care's response, May 9, 2019

Verified Support

Dear Sir/Mam,

Greetings from ECOM Express

Thank you for writing to us. Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

Anjupaul

from Kayankulam, Kerala

May 8, 2019

Your ECOM Executives's behaviour is not acceptable. They are not ready to give the product to this end. We are giving the orders for door delivery. But they are not ready. They arrange a place to buy that product. So, we are not interested in your ECOM Executives services.
Date of incident : 29/04/2019
Executive Ph : [protected], [protected]

Ecom Express Customer Care's response, May 9, 2019

Verified Support

Dear Mam,

Greetings from ECOM Express

Thank you for writing to us. Please accept our apology. Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint.

Regards,
Team ECOM Express