Ecom Express — I am Complaint against Ecom express Delivery boy as well as Undelivered Product

vikash.edude

from Ghaziabad, Uttar Pradesh

Feb 13, 2022

Address:

Ghaziabad, Uttar Pradesh

My Order is coming from Ecom. On 10 Feb, Delivery boy call me and Asked me for entry in society. I was allowed. But after 30-40min he called again me on phone and told that he forgot to carry my parcel so he will deliver next day. But till today I will not get that.

Point of Complaint :

1. Security:
If Delivery boy not have my parcel then why he take permission for entry. Is Our security joke?

2. Delivery boy mark I am not at address:
If I am not at address then why i allowed him for entry. And I was available at that whole day.

3. I am in loss:
I booked to send order to someone else on 12th feb. But till 12th feb evening i not got product so i will be in loss of ₹2500. Is Ecom filled my loss?

4. Delivery boy is greedy:
Delivery boy know what is in product and like greedy told me he want to take this product. But each and every time i denied. Is Ecom have any policy that delivery boy can take product of customer?

Due to all above points, I am unsafe, product is unsafe and always be in loss if partnership with ecom.

If Ecom Unable to take action against these, I leave to use Ecom express as well as take legal action against Ecom by filling the complaint in Court.

AWB Number: [protected]

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

We regret for the inconvenience caused. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

Feb 19, 2022

Updated by vikash.edude Shipment is not delivered fully. Some products are lost.
I think your delivery boy cheated me.

In order, there was 1 jug and 6 glasses. I only recieved jug not glasses.

I attached you pic. Also seller denied to take back the product.

I am in loss and cheated by you.

Now i am going file complaint against Ecom Express. To stop fraudism

Verified Support

Mar 05, 2022

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

We regret for the inconvenience caused. Request you to kindly confirm if the shipment was in open or tempered condition at the time of delivery.

Also request you to kindly contact your shopping portal in this reagrds.

Regards,
Team Ecom Express